Refund & returns policy

You may request a return within 7 days of receiving your order.

To qualify for a return, the item must be:

• Unused and undamaged.
• In its original packaging.
• Returned with all accessories, tags, manuals, and free gifts, where applicable.
• Accompanied by proof of purchase or order confirmation.

Returns requested after the return window may not be accepted unless the item is defective, damaged, incorrect, or covered by applicable consumer protection law.

If your item arrives damaged, defective, incorrect, or significantly different from the product description, please contact us within 7 days of delivery.

Please include:

• Your order number.
• Clear photos or videos of the item.
• Photos of the packaging, if damaged.
• A brief explanation of the problem.

Once reviewed, we may offer a replacement, exchange, store credit, or refund, depending on the situation and product availability.

For non-defective items, customers may request a return within the return window.

For change-of-mind returns:

• The customer is responsible for return shipping costs.
• Original delivery fees are non-refundable.
• The item must be unused and in original condition.
• A refund will only be processed once the returned item has been received and inspected.

We may not accept returns for:

• Used, damaged, washed, altered, or opened items.
• Items without original packaging.
• Digital products or downloadable items.
• Personalized or custom-made products.
• Clearance, sale, or final-sale items, unless defective.
• Hygiene-sensitive products once opened.
• Products damaged due to misuse, negligence, or normal wear and tear.

Orders may be cancelled before they are processed or shipped.

Once an order has been shipped, it cannot be cancelled and will need to be handled as a return after delivery.

Once your return is approved and inspected, we will process your refund to the original payment method where possible.

Refunds may take 5–10 business days to reflect, depending on your bank or payment provider.

Shipping fees are not refundable unless the return is due to our error, a defective item, or an item that was not delivered.

If your order has not arrived within the estimated delivery period, please contact us so we can investigate with the courier or supplier.

If the order is confirmed as lost, we may offer:

• A replacement,
• Store credit,
• Or a refund.

Customers must contact us before returning any item.

Please do not send items back without approval. Returns sent without approval may be rejected or delayed.

For approved returns, we will provide return instructions. For non-defective returns, return shipping is for the customer’s account.

Exchanges may be offered if:

• The item is defective or damaged.
• The wrong item was sent.
• A replacement is available.

If the same item is out of stock, we may offer an alternative product, store credit, or refund.