Terms & conditions

This website is operated by Empire Invest Store.

• Business name: Empire Invest Store
• Website: empireinvest.online/store
• Email: support@empireinvest.online
• Phone: 0789172036
• Physical address: Old Pretoria Rd, Halfway House Estate, Midrand, 1685
• Customer support hours: Mon–Fri, 08:00–17:00 SAST

You may use this website only for lawful purposes and in accordance with these Terms.

You agree not to:

• Use the website for fraudulent, unlawful, or harmful activity.
• Interfere with the security or functionality of the website.
• Copy, reproduce, or exploit website content without permission.
• Provide false, incomplete, or misleading information when placing an order.
• Attempt to access accounts, systems, or data that you are not authorised to access.

We reserve the right to suspend or restrict access to the website if we reasonably believe these Terms have been breached.

We make reasonable efforts to ensure that product descriptions, images, prices, availability, and specifications are accurate.

However:

• Product images may differ slightly from the actual product due to lighting, screen display, supplier updates, packaging changes, or manufacturing differences.
• Product availability may change without notice.
• We may correct errors in product listings, descriptions, or pricing at any time.
• We are not responsible for minor differences that do not materially affect the product’s use, quality, or value.

Where a product is materially different from the description, defective, damaged, or incorrect, you may be entitled to a remedy under our Refund & Returns Policy and applicable South African consumer protection law.

When you place an order through our website, you make an offer to purchase the selected products at the displayed price.

An order is only accepted once:

• Payment has been successfully received or authorised.
• We confirm acceptance of the order.
• The product is available for processing.

We reserve the right to refuse, cancel, or limit an order where:

• The product is unavailable.
• The price or product information contains an obvious error.
• Payment is declined, reversed, flagged, or suspected as fraudulent.
• Delivery information is incomplete or incorrect.
• We reasonably suspect abuse, fraud, or unlawful activity.

If we cancel an order after payment has been received, we will refund the amount paid, unless we are legally entitled to withhold payment due to fraud, chargeback, or other lawful reason.

All prices are displayed in South African Rand (ZAR) unless stated otherwise.

Prices may change without notice. The price charged will be the price displayed at checkout when you place your order, unless there is an obvious pricing error.

Prices may exclude delivery fees, customs duties, import charges, or other third-party costs unless expressly stated.

We accept the payment methods displayed at checkout.

By submitting payment information, you confirm that:

• You are authorised to use the payment method.
• The payment details provided are accurate.
• You authorise us or our payment provider to process the payment.

We do not store full card details unless specifically handled by a secure third-party payment processor.

If payment is reversed, declined, disputed, or subject to chargeback, we may suspend or cancel the order and recover any amounts lawfully due.

We deliver to the areas shown at checkout or confirmed on the website. See our Shipping Policy for full delivery terms.

Estimated delivery times are estimates only and may be affected by:

• Supplier processing times.
• Courier delays.
• Public holidays.
• Customs or import processing.
• Incorrect delivery details.
• Events outside our reasonable control.

You are responsible for providing a complete and accurate delivery address. We are not responsible for failed or delayed delivery caused by incorrect or incomplete information supplied by you.

Risk in the product passes to you once the product has been delivered to the address you provided, unless otherwise required by law.

Empire Invest Store may source, fulfil, or ship certain products through third-party suppliers, warehouses, couriers, or fulfilment partners.

This means:

• Products may be shipped directly from a supplier or third-party warehouse.
• Delivery times may vary depending on supplier location and availability.
• Packaging may differ from product images.
• Some returns may require special return instructions.

Even where a third party assists with fulfilment, Empire Invest Store remains your point of contact for order support, returns, and customer service.

You may request cancellation of an order before it has been processed, packed, dispatched, or submitted to a supplier.

Once an order has been processed or shipped, it may not be possible to cancel it. In that case, you may need to follow our Refund & Returns Policy after delivery.

We may cancel an order where payment fails, stock is unavailable, fraud is suspected, or we are unable to fulfil the order.

Returns, refunds, and exchanges are handled according to our Refund & Returns Policy, which forms part of these Terms.

You may request a return within the period stated in our Refund & Returns Policy, subject to the item being eligible for return.

You may be entitled to a refund, repair, replacement, or other remedy where goods are defective, damaged, unsafe, incorrectly supplied, or materially different from the description, in line with applicable consumer protection law.

For non-defective change-of-mind returns, we may require that:

• The item is unused and in original condition.
• The item is returned in original packaging.
• The customer pays return shipping.
• Delivery fees are not refunded unless required by law or the return is due to our error.

Certain products may not be returnable, including hygiene-sensitive products, custom-made items, digital products, used products, and final-sale items, unless they are defective or returnable under applicable law.

Where applicable under South African electronic transaction laws, consumers may have cooling-off rights for certain online purchases. Some goods and services may be excluded depending on their nature, such as personalised goods, perishables, opened hygiene-sensitive goods, digital products, or services already commenced with consent.

Nothing in these Terms is intended to remove any cooling-off, cancellation, return, refund, or other consumer right that cannot lawfully be excluded.

If you receive a damaged, defective, incorrect, or materially misdescribed product, you must contact us as soon as reasonably possible at support@empireinvest.online.

Please provide:

• Your order number.
• Photos or videos showing the issue.
• Photos of packaging, where relevant.
• A short description of the problem.

After reviewing your request, we may offer a repair, replacement, refund, exchange, or store credit, depending on the circumstances and applicable law.

You are responsible for:

• Providing accurate account, billing, and delivery information.
• Checking product descriptions before purchase.
• Ensuring that the product is suitable for your intended use.
• Following product instructions, warnings, and safety guidance.
• Inspecting products after delivery and reporting issues promptly.
• Keeping proof of purchase.

We are not responsible for loss or damage caused by misuse, negligence, incorrect installation, unauthorised modification, normal wear and tear, or failure to follow product instructions.

Promotions, discount codes, vouchers, and special offers are subject to their specific terms.

Unless stated otherwise:

• Discounts cannot be exchanged for cash.
• Discounts cannot be applied retroactively after purchase.
• Promotions may be limited by time, stock, customer, or product category.
• We may cancel a promotion if there is abuse, error, fraud, or misuse.

All website content, including text, graphics, logos, images, product descriptions, layout, branding, and design, belongs to Empire Invest Store or its licensors, suppliers, or content providers.

You may not copy, reproduce, modify, distribute, sell, or use our content for commercial purposes without written permission.

You may use the website only for personal shopping and lawful browsing.

If the website allows account registration, you are responsible for keeping your login details confidential.

You agree to:

• Provide accurate information.
• Keep your password secure.
• Notify us of unauthorised account use.
• Accept responsibility for activity under your account, unless caused by our negligence or system breach.

We may suspend or close accounts used for fraud, abuse, unlawful conduct, or breach of these Terms.

If you submit reviews, comments, messages, or other content to us, you grant us permission to use, display, reproduce, and publish that content for business, marketing, and customer service purposes, unless prohibited by law.

You must not submit content that is:

• False or misleading.
• Defamatory, abusive, or discriminatory.
• Infringing on another person’s rights.
• Illegal or harmful.
• Spam or promotional content unrelated to our store.

We may remove or moderate user content at our discretion.

We process personal information in accordance with our Privacy Policy and applicable South African data protection law, including the Protection of Personal Information Act, 4 of 2013.

Personal information may be processed for purposes such as:

• Processing orders.
• Taking payment.
• Delivering products.
• Customer support.
• Fraud prevention.
• Legal compliance.
• Marketing, where permitted.
• Improving our website and services.

Our website may use cookies, pixels, analytics tools, and similar technologies to improve functionality, measure traffic, remember preferences, support checkout, and assist with marketing.

Where required, we will obtain consent for non-essential cookies.

You may disable cookies in your browser settings, but some website features may not work properly.

If you subscribe to our marketing communications, we may send you promotional emails, offers, product updates, or store news.

You may unsubscribe at any time by using the unsubscribe link or contacting us at support@empireinvest.online.

We will not sell your personal information to unauthorised third parties.

Our website may contain links to third-party websites, payment gateways, courier platforms, supplier pages, plugins, or external tools.

We are not responsible for third-party websites, policies, content, security, products, or services. Your use of third-party services may be subject to their own terms and policies.

We do not guarantee that the website will always be available, uninterrupted, secure, error-free, or free from viruses.

Products are provided according to their descriptions and applicable law. To the fullest extent allowed by law, we exclude implied warranties that may lawfully be excluded.

Nothing in these Terms excludes or limits any warranty, right, or remedy that cannot be excluded under South African law.

To the fullest extent permitted by law, Empire Invest Store will not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, business interruption, or reputational harm.

Our total liability arising from an order will not exceed the amount paid by you for the relevant product, unless a higher liability is required by law.

Nothing in these Terms limits liability for fraud, gross negligence, intentional misconduct, death or personal injury caused by negligence, or any liability that cannot lawfully be excluded.

We will not be liable for failure or delay caused by circumstances beyond our reasonable control, including:

• Courier disruptions.
• Supplier delays.
• Natural disasters.
• Labour strikes.
• Load shedding or power outages.
• Internet or system failures.
• Government restrictions.
• Customs delays.
• War, unrest, pandemic, or emergency events.

Where possible, we will take reasonable steps to reduce the impact of such events.

If you have a complaint, please contact us first so we can try to resolve the matter.

• Email: support@empireinvest.online
• Website: empireinvest.online/store

Please include your order number, contact details, and a clear explanation of the complaint.

If a dispute cannot be resolved directly, either party may use appropriate consumer complaint channels, mediation, arbitration, or courts with jurisdiction in South Africa, depending on the nature of the dispute.

The National Consumer Commission is South Africa’s consumer protection regulator established under the Consumer Protection Act.

These Terms & Conditions are governed by the laws of the Republic of South Africa.

Any dispute arising from these Terms, the website, or a purchase from Empire Invest Store will be dealt with under South African law and by the courts, tribunals, regulators, or dispute resolution bodies with lawful jurisdiction.

We may update these Terms from time to time.

The latest version will be posted on this page with the updated date. Continued use of the website after updates means you accept the revised Terms.